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Privacy Policy

1. Introduction

1.1 Ecotip LLC (hereinafter referred to as “Ecotip”) respects the privacy of its users and is fully committed to protecting their personal data.

1.2 The purpose of this Privacy Policy is to inform you about the personal data we collect and process, the purposes for which it is processed, the legal basis for such processing, the period for which your personal data is retained, the parties with whom it may be shared, and your rights in accordance with the Law on Personal Data Protection of the Republic of Macedonia.

1.3 This Privacy Policy applies to the use of the website www.ecotipshop.com, as well as to any other communication with Ecotip LLC that involves the processing of personal data.

2. Data Controller

2.1 The controller of your personal data is:

Company Name: Ecotip LLC
Address: Orce Nikolov 202/3-1, 1000 Skopje
VAT Number: MK4030998344477
Company Registration Number: 3502021006843
Telephone: +389 (2) 3176 920 / +389 (2) 3176 907
E-mail: shop@ecotip.com.mk

2.2 Ecotip LLC processes personal data in accordance with the applicable legal requirements and implements appropriate technical and organizational measures to ensure its security.

3. Definitions

3.1 "Personal Data" means any information relating to an identified or identifiable natural person, whether identified directly or indirectly.

3.2 "Processing of Personal Data" means any operation or set of operations performed on personal data, including collection, recording, organization, storage, use, disclosure by transmission, restriction, erasure, or destruction.

3.3 "User" means any natural person who visits the Website, purchases products, or otherwise communicates with Ecotip LLC.

4. Categories of Personal Data We Process

4.1 Depending on how you interact with us, Ecotip LLC may process the following categories of personal data:

  • 4.1.1 First and last name;
  • 4.1.2 Shipping and billing address;
  • 4.1.3 Contact telephone number;
  • 4.1.4 E-mail address;
  • 4.1.5 Information relating to orders and purchases;
  • 4.1.6 Payment-related information (excluding the storage or processing of payment card details);
  • 4.1.7 Records of communication via e-mail, telephone, or contact form;
  • 4.1.8 Technical information relating to the use of the Website (such as IP address, browser type, operating system, and related technical information);
  • 4.1.9 Information contained in requests, complaints, warranty claims, or any other communication voluntarily submitted by the user.

4.2 Ecotip LLC processes only those personal data that are necessary for the specific purposes for which they are collected.

5. Purposes of Processing Personal Data

5.1 Personal data are processed for the following purposes:

  • 5.1.1 Processing, completing, and delivering orders;
  • 5.1.2 Issuing invoices and complying with applicable accounting and tax obligations;
  • 5.1.3 Communicating with users regarding products, orders, and delivery status;
  • 5.1.4 Handling complaints, warranty claims, and customer support requests;
  • 5.1.5 Improving the functionality, security, and overall user experience of the Website;
  • 5.1.6 Complying with other legal obligations applicable to Ecotip LLC;
  • 5.1.7 Sending promotional notifications, offers, and news (only where the user has provided prior consent);
  • 5.1.8 Preparing statistical and analytical reports on the use of the Website (in anonymized and/or aggregated form, where possible).

6. Legal Basis for Processing

6.1 Personal data are processed on the following legal grounds:

  • 6.1.1 Performance of a sales contract or taking steps at the user's request prior to entering into a contract;
  • 6.1.2 Compliance with the legal obligations of Ecotip LLC (including accounting, consumer protection, and other applicable legal requirements);
  • 6.1.3 Consent provided by the data subject (e.g., for marketing communications or analytical cookies);
  • 6.1.4 The legitimate interests of Ecotip LLC, provided that such interests do not override the rights and freedoms of the data subject.

7. Sharing of Personal Data

7.1 Ecotip LLC does not sell, rent, or otherwise disclose personal data to third parties without authorization.

7.2 Where necessary and in accordance with the purposes described in this Privacy Policy, personal data may be shared with authorized data processors, including:

  • 7.2.1 Courier and delivery service providers;
  • 7.2.2 Authorized payment service providers and banking institutions;
  • 7.2.3 Partners providing IT support and system maintenance services;
  • 7.2.4 Accounting, financial, and legal advisors;
  • 7.2.5 Competent public authorities where disclosure is required by law.

7.3 Personal data are shared only to the extent necessary to achieve the relevant processing purpose.

7.4 Personal data are not transferred to third countries outside the EU/EEA or to international organizations unless appropriate safeguards have been implemented in accordance with the applicable personal data protection legislation.

8. Personal Data Retention Period

8.1 Personal data are retained for as long as necessary to fulfill the purposes for which they were collected or for the period required under applicable laws and regulations (e.g., accounting and tax records).

8.2 Upon the expiry of the applicable legal retention periods or once the purpose of the processing has been fulfilled, personal data shall be deleted, destroyed, or permanently anonymized.

9. Cookies

9.1 The Website uses cookies to ensure its proper functionality, improve the user experience, and analyze website traffic.

9.2 Users may change their cookie preferences at any time through the settings of their web browser.

9.3 More detailed information regarding the types of cookies we use, their purpose, and how they can be managed is available in our separate Cookie Policy.

10. Your Rights

10.1 In accordance with the Law on Personal Data Protection, you have the right to:

  • 10.1.1 Be informed about the processing of your personal data;
  • 10.1.2 Request access to the personal data we process about you;
  • 10.1.3 Request the rectification of inaccurate personal data or the completion of incomplete personal data;
  • 10.1.4 Request the erasure of your personal data ("right to be forgotten"), where the applicable legal requirements are met;
  • 10.1.5 Request the restriction of processing;
  • 10.1.6 Object to the processing of your personal data;
  • 10.1.7 Withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal of such consent;
  • 10.1.8 Lodge a complaint with the Personal Data Protection Agency (PDPA).

11. Security of Personal Data

11.1 Ecotip LLC implements all necessary technical, physical, and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

11.2 Access to your personal data is granted only to authorized personnel who require such access for the performance of their job responsibilities and who are bound by confidentiality obligations.

12. Data Protection Officer (DPO)

12.1 If you have any questions regarding the processing of your personal data or wish to exercise your legal rights, you may contact our Data Protection Officer (DPO) directly:

  • 12.1.2 Name: Borche Stojchevski
  • 12.1.3 Telephone: +389 (0)70 352 618
  • 12.1.4 E-mail: stojcevski@ecotip.com.mk

13. Amendments to the Privacy Policy

13.1 Ecotip LLC reserves the right to update this Privacy Policy in the event of changes to applicable legislation or changes in our business operations.

13.2 The updated version will be published on www.ecotipshop.com, together with the date of its latest revision.

13.3 Your continued use of the Website following the publication of any amendments constitutes your acceptance of the updated Privacy Policy.

14. Submitting a Request to Exercise Your Rights

14.1 To exercise your rights, you may submit a written request through any of the following channels:

  • 14.1.2 E-mail (Store): shop@ecotip.com.mk
  • 14.1.3 E-mail (Data Protection Officer): stojcevski@ecotip.com.mk
  • 14.1.4 By post; Adress: Ecotip LLC, Orce Nikolov 202/3-1, 1000 Skopje, Republic of North Macedonia

14.2 Your request should contain sufficient information to enable us to verify your identity.

14.3 Ecotip LLC will process your request free of charge and within the time limit prescribed by applicable law (no later than 30 days from the date of receipt).

14.4 You also have the right to submit a request or complaint to the competent supervisory authority: the Personal Data Protection Agency of the Republic of North Macedonia (PDPA) (www.azlp.mk).

© 2026 Ecotip Solutions.