Delivery Info
1. General Information
1.1 Ecotip LLC provides delivery for all products purchased through the official online store, www.ecotipshop.com, throughout the Republic of North Macedonia via an authorized courier service.
1.2 Delivery is charged at MKD 199 for orders with a total value below MKD 1,000. Free delivery is available for all orders above MKD 1,000.
1.3 The applicable delivery fee is clearly displayed and calculated before the order is completed.
2. Delivery Time
2.1 Standard delivery time is 48-96 hours (2-4 business days), depending on the delivery location and product availability.
2.2 Orders placed on business days before 12:00 PM are processed on the following business day.
2.3 Orders placed during weekends or public holidays are processed on the next business day.
2.4 Delivery timeframes are estimates only and may be extended due to circumstances beyond ECOTIP's reasonable control, including adverse weather conditions, increased seasonal demand, or courier delays.
3. Deliveries on Non-Business Days
3.1 Deliveries are not made on Saturdays, Sundays, or public holidays.
3.2 Orders received during non-business days will be processed on the next available business day.
4. Product Availability
4.1 We strive to keep product availability information accurate and up to date at all times.
4.2 Although inventory is regularly updated, exceptional circumstances may result in a product becoming unavailable after an order has been placed.
4.3 If an ordered product is unavailable, ECOTIP will promptly contact the customer by telephone or email. If payment has already been completed, the full purchase amount will be refunded in accordance with the applicable laws of the Republic of North Macedonia.
5. Receiving Your Order
5.1 Upon delivery, customers are kindly requested to inspect the package in the presence of the courier for any visible signs of damage.
5.2 If the packaging or product appears damaged, please report the issue immediately to the courier and contact our Customer Support team without delay.
5.3 A recipient's signature is required upon delivery as confirmation that the shipment has been successfully received.
6. Failed Delivery Attempts
6.1 If delivery cannot be completed due to the recipient's absence or incorrect contact or delivery information, the courier service will make additional delivery attempts in accordance with its standard procedures.
6.2 If delivery remains unsuccessful due to circumstances attributable to the customer, ECOTIP reserves the right to charge any additional shipping costs incurred for resending the order.
7. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ECOTIP LLC
Address: Orce Nikolov 202/3-1, 1000 Skopje
Phone: +389 (2) 3176 920 / +389 (2) 3176 907
Email: shop@ecotip.com.mk