Warranty

1. General Provisions

1.1 These Warranty Terms govern the conditions under which Ecotip LLC provides a warranty for products purchased through the online store www.ecotipshop.com.

1.2 This Warranty applies only to products for which a warranty is provided by the manufacturer, importer, or Ecotip LLC, as specified in the warranty certificate or any other accompanying warranty documentation, where applicable.

1.3 The warranty period begins on the date the product is received by the customer, as evidenced by the fiscal receipt, invoice, or other official proof of purchase.

2. Warranty Period

2.1 The warranty period is determined by the manufacturer and is specified in the warranty certificate or the accompanying product documentation.

2.2 If no separate warranty certificate has been issued for a particular product, the consumer shall retain all statutory rights available under the applicable consumer protection legislation.

2.3 Certain products may be subject to additional warranty conditions established by the manufacturer, as set out in the warranty certificate or the official product documentation.

3. What the Warranty Covers

3.1 This Warranty covers defects resulting from manufacturing defects, defects in materials, or defects in workmanship, provided that the product has been used properly and in accordance with the manufacturer's instructions.

4. What the Warranty Does Not Cover

4.1 This Warranty does not cover defects or damage resulting from:

4.1.1 Improper or inappropriate use;
4.1.2 Use contrary to the manufacturer's instructions or recommendations;
4.1.3 Mechanical damage (including breakage, scratches, etc.);
4.1.4 Dropping, impact, or improper transportation after delivery of the product;
4.1.5 Damage caused by liquids, fire, electrical surges, or other external influences and force majeure events;
4.1.6 Normal wear and tear of consumable parts (including filters, seals, batteries, etc.);
4.1.7 Unauthorised repairs, modifications, or interventions carried out by unauthorised persons;
4.1.8 Use of non-original spare parts or consumables where the manufacturer requires the exclusive use of original components.

5. Submitting a Warranty Claim

5.1 If a defect occurs during the warranty period, the customer is entitled to submit a warranty claim to Ecotip LLC.

5.2 When submitting a warranty claim, the customer shall provide:

5.2.1 The product (complete with all accompanying parts and accessories);
5.2.2 The fiscal receipt or invoice as proof of purchase;
5.2.3 The warranty certificate (if one was issued);
5.2.4 A brief description of the reported defect or issue.

6. Warranty Claim Procedure

6.1 Upon receipt of the product, Ecotip LLC will examine the warranty claim and, where necessary, send the product to an authorised service centre for technical inspection or proceed in accordance with the manufacturer's warranty procedures.

6.2 The customer will be informed of the outcome of the warranty claim within the time limits prescribed by applicable law.

6.3 If the warranty claim is found to be valid, Ecotip LLC shall act in accordance with the applicable legislation and the product shall be:

6.3.1 Repaired free of charge;
6.3.2 Replaced with a new equivalent product; or
6.3.3 Subject to any other remedies available to the consumer under applicable law.

7. Manufacturer's Warranty

7.1 Where the manufacturer provides an additional commercial warranty, the terms and conditions specified in the manufacturer's warranty certificate and official documentation shall apply.

7.2 The manufacturer may require additional conditions for the warranty to remain valid, including:

7.2.1 Mandatory use of original spare parts and consumables;
7.2.2 Regular servicing performed in accordance with the manufacturer's instructions by authorised personnel, where required;
7.2.3 Registration of the product on the manufacturer's official website within the period specified by the manufacturer following purchase.

7.3 Ecotip LLC communicates the manufacturer's warranty terms to customers and has no authority to modify them.

8. Limitation of Warranty

8.1 This Warranty does not limit or affect any statutory rights available to consumers under the Consumer Protection Act and other applicable legislation of the Republic of North Macedonia.

8.2 All rights arising under this Warranty shall be exercised in accordance with the applicable laws of the Republic of North Macedonia.

9. Contact

For any questions regarding this Warranty or warranty claims, please contact:
Ecotip LLC
Address: Orce Nikolov 202/3-1, 1000 Skopje, Republic of North Macedonia
Telephone: +389 (2) 3176 920 / +389 (2) 3176 907
Email: shop@ecotip.com.mk